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I should add that I am also having issues loading Elementor editor. It gets stuck on the “loading” screen, hanging indefinitely. I am wondering if there are some caching issues? Is this something that my host can troubleshoot or is it an issue with the theme itself?
This all started within the last week or so.
Thank you!
Thank you! The developer was able to update the font manually and it looks right again,.
Gotcha!
So strangely, the font renders properly on Android based devices.
My developer has suggested that we manually set the font in SliderRevolution. Can you let me know what font family the homepage slider is supposed to have?
Thank you!
Are you able to tell me what the error is and I can forward that information to my developer?
Thank you Kindly! We did not know that Envato provided such a plugin. Very useful tool.
I will request that our developer review your product with 5 Stars, absolutely!
Your suggestion seems to have fixed the issue, thank you!!
Quick follow-up question, do you have instructions on how to update the parent theme? We received an alert from ThemeForest that there is a new version of the Organey Theme, and would obviously like to update but our in-house developer does not know how.
Thank you again!
Thank you for the prompt reply!
My web developer is asking what permissions, exactly, you need to have enabled? There is customer information that we cannot release, so he is not willing to give over full administrative privileges, but does have the ability to turn on specific privileges that you may need.
Thank you very much for the continued support!
Hello!
Sorry for the delayed reply, we were busy over the holiday season and are now getting around to resolving the above problem.
How do I send you login details for an admin account? There used to be a form to fill out, but I don’t know where I saw that.
Thank you!
Thank you for the reply! Your team’s support has been amazing, very clear and very fast responses, much much appreciated.
I think all of my issues have been resolved, including #4; I was able to ascertain that this is an issue with the size of the logo image, once I resized it, Slider Revolution is now displaying correctly. We are just waiting for an updated version of the logo from our graphic designer, but should I run into any issues, I will reach out again.
Thank you kindly!
Quick update: I was able to solve issue #5 😄 The “related posts” option has be disabled. Yay!
