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Viewing 15 posts - 1 through 15 (of 21 total)
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  • in reply to: Slider Revolution issues recently appearing #6999
    Avatarredlabelstudio
    Support Expired

    My web developer was able to find the issue is due to the Apple Pay element being hidden. He added the following custom CSS:

    #wcpay-payment-request-wrapper {
    width: 30%;
    padding: 0px !important;
    }

    #wcpay-payment-request-button-separator {
    padding-left: 5px;
    padding-right: 5px;
    margin-top: 1em !important;
    }

    However, when viewing the website on mobile or other narrow screens, the elements stack strangely. Do you know how he might be able to stack the elements nicely, or have the items change their dimension in relation to the size of the scree it is being viewing at so that it appears nicely?

    Here is a screenshot showing what I mean:

    Clean-Shot-2022-08-05-at-17-26-42-2x

    You can see that the “Add to Cart” button appears below the “Apple Pay” button.

    in reply to: Slider Revolution issues recently appearing #6990
    Avatarredlabelstudio
    Support Expired

    Hello again,

    A quick update, we were able to fix issues #1 and #2. It was an issue with our hosting provider and their caching service. All is working again with those, so thank you for taking the time to consider those problems for us!

    We are still having the issue with ApplePay not showing in the product page (issue #3 I listed above).

    Can you look and see if there is something that can be done to have ApplePay correctly displayed?

    Thank you again! We appreciate the support!

    in reply to: Slider Revolution issues recently appearing #6989
    Avatarredlabelstudio
    Support Expired

    Thank you for letting me know! My apologies, but the in-house developer we use was not setting the user role correctly, and so he was modifying the user role capabilities but this account was still listed as a “customer”.

    He assured me you should have access now. Can you please confirm?

    Again, apologies for the confusion.

    in reply to: Slider Revolution issues recently appearing #6987
    Avatarredlabelstudio
    Support Expired
    This reply has been marked as private.
    in reply to: Slider Revolution issues recently appearing #6979
    Avatarredlabelstudio
    Support Expired

    Thank you! Here is the extended support confirmation (we took a screenshot of the Downloads page on ThemeForest).

    Support license

    I will also send an admin account in a private reply.

    We have the following issues the we hope you can remedy:

    1. The homepage slider is not working properly. The web developer had to disable “lazy loading” of images through JetPack, because otherwise none of the slides would load, but even with that disabled, the last slide does not work, and then the slider gets “stuck” and you have to refresh the page for it to work again.

    2. Elementor does not load. When we try to edit a page in Elementor, it just hangs on “loading” and never loads. We suspect it has to do with the lazy loading issue.

    3. When viewing a product page on an Apple device with Apple Pay, the page does not render correctly and there are issues with text overflow. It should say “Add to Cart -OR- Pay with Apple Pay”. The issue is shown in this screenshot:

    Apple pay artifact

    Thank you in advance for the help! I hope that you can help us resolve some of these last few issues 😄

    in reply to: Slider Revolution issues recently appearing #6980
    Avatarredlabelstudio
    Support Expired
    This reply has been marked as private.
    in reply to: Slider Revolution issues recently appearing #6947
    Avatarredlabelstudio
    Support Expired

    Thank you! I will get that information for you 😄

    We have a few issues that we could use support for. Is there a possibility to go through them all and have you do support at one time? We would very much appreciate it!

    in reply to: Slider Revolution issues recently appearing #6929
    Avatarredlabelstudio
    Support Expired

    We purchased extended support until 08 Nov 2022 through Evnato 😄

    in reply to: Slider Revolution issues recently appearing #6919
    Avatarredlabelstudio
    Support Expired

    I should add that I am also having issues loading Elementor editor. It gets stuck on the “loading” screen, hanging indefinitely. I am wondering if there are some caching issues? Is this something that my host can troubleshoot or is it an issue with the theme itself?

    This all started within the last week or so.

    Thank you!

    in reply to: Support for badges like “sale” and “new” #6380
    Avatarredlabelstudio
    Support Expired

    Thank you for letting me know!

    in reply to: Strange formatting of text in product variables #6171
    Avatarredlabelstudio
    Support Expired

    That did it, thank you!

    in reply to: SliderRevolution font not reflecting CSS #5920
    Avatarredlabelstudio
    Support Expired

    Thank you! The developer was able to update the font manually and it looks right again,.

    in reply to: SliderRevolution font not reflecting CSS #5882
    Avatarredlabelstudio
    Support Expired

    Gotcha!

    So strangely, the font renders properly on Android based devices.

    My developer has suggested that we manually set the font in SliderRevolution. Can you let me know what font family the homepage slider is supposed to have?

    Thank you!

    in reply to: SliderRevolution font not reflecting CSS #5858
    Avatarredlabelstudio
    Support Expired

    Are you able to tell me what the error is and I can forward that information to my developer?

    in reply to: Store sorting not working #5814
    Avatarredlabelstudio
    Support Expired

    Thank you Kindly! We did not know that Envato provided such a plugin. Very useful tool.

    I will request that our developer review your product with 5 Stars, absolutely!

Viewing 15 posts - 1 through 15 (of 21 total)