HomePage › Forums › Themeforest › Organey – Organic Food WooCommerce WordPress Theme › Store sorting not working
- This topic has 6 replies, 2 voices, and was last updated 2 years ago by redlabelstudio.
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March 29, 2022 at 1:56 am #5786redlabelstudioSupport Expired
Hi!
Sorry for creating a new thread with the same question, but I was unable to figure out how to send your login details. My original question is below đ
Using the âsortingâ filter on the store page doesnât seem to do anything. Iâve tried all the various sort options (e.g. sort by price) and it doesnât apply those options.
Can you help?
Thank you kindly!
March 29, 2022 at 7:19 am #5787Hi there,
Please enable Administrator rights for the account you send to us.Thanks
March 30, 2022 at 12:33 am #5791redlabelstudioSupport ExpiredThank you for the prompt reply!
My web developer is asking what permissions, exactly, you need to have enabled? There is customer information that we cannot release, so he is not willing to give over full administrative privileges, but does have the ability to turn on specific privileges that you may need.
Thank you very much for the continued support!
March 30, 2022 at 1:20 am #5792This reply has been marked as private.March 31, 2022 at 2:18 am #5797redlabelstudioSupport ExpiredYour suggestion seems to have fixed the issue, thank you!!
Quick follow-up question, do you have instructions on how to update the parent theme? We received an alert from ThemeForest that there is a new version of the Organey Theme, and would obviously like to update but our in-house developer does not know how.
Thank you again!
March 31, 2022 at 10:19 am #5806Hi there,
you don’t need to update the theme, we just added the above code for our customers having problems
To update online, you can install envato developer plugin https://www.envato.com/lp/market-plugin/
And let us know if you get any issue, we will give you the best solution to resolve them.
Donât forget to vote us 5 starsÂâ¨Thanks & Regards,
March 31, 2022 at 11:40 pm #5814redlabelstudioSupport ExpiredThank you Kindly! We did not know that Envato provided such a plugin. Very useful tool.
I will request that our developer review your product with 5 Stars, absolutely!
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