b4sti1ra

[b4sti1ra]

Sorry, my first problem with the product image is solved (plugin conflict), but what about the theme update, can I update safely my theme without losing the settings you have made ?

[b4sti1ra]

Hello,

I encounter 2 problems :

– Recently, product images of my shop no longer load when I use products tabs on my home page or the other : https://www.natural-innov.com/la-gamme/

– Can I update the theme now because you fix some problems due to many problems with Elementor when I’ve installed it at the beginning.

Thanks

[b4sti1ra]

Here’s the link with screenshots : https://we.tl/t-ig5HvBsQ7L

It is the same problem on tis page : https://www.natural-innov.com/la-gamme/ on the mobile version too…

Thanks

[b4sti1ra]

Ok, will it keep it when I update the theme in wordpress appearance menu ?

Thanks

[b4sti1ra]

Thank you for your reply.
I think that the issue with the upload of the mobile site is due to a Tab on the home page. When I want to add the Tab « Natural Packs” category which contains 48 products in “Products Tabs” on the home page under the title « Notre gamme de produits » (like « Compléments alimentaires » « Produits de soin » …) it prevents the mobile website to load (desktop version works fine). When I deactivate this tab, the mobile website seems to load fine.
Is there a solution to this issue, as my client wants to preserve the « Natural Packs » tab and your demo seemed to work just fine with the multiple products available on the shop.

Please let me know if you need more information.

Thank you very much for your help,

Kind regards

[b4sti1ra]

Thank you very much, what was the problem ?

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