Cannot Update Theme

[Supporter]

I have not received your email, please check again.

[csulls36]

Maybe check your spam? I re-sent the invitation again now.

[Supporter]

Please resend your information via this email: [email protected]

[csulls36]

done.

[Supporter]

Yes, I received an email and got a website backup.
We will send you the update immediately after completion

[csulls36]

Hi – how is this going? Were you able to complete the work?

[Supporter]

Hi,

Sorry for not informing you.
The website to Elementor conversion has been completed and updated to your website 1 week ago, you can check the website again and let me know if you need further assistance.

[csulls36]

Hi – thank you. It looks similar but there are some items that are problematic.

(1) on the homepage about half way down, the featured/on sale/bestselling images are missing
(2) also on the homepage, the images that are normally under the instagram feature (in the footer) are missing. this is not an issue on other pages, just the homepage
(3) the hover features (flying plane, ringing phone) on the three boxes at the bottom of the page that say free shipping worldwide/ 24/7 customer service / money back guarantee are missing
(4) the main menu has shop by recipient and shop by occasion in red instead of black
(5) with a couple of exceptions, when you hover over images, there is no movement in the image like there was previously so that you can tell where your mouse is
(6) on the product pages, the ‘add on’ features are boxes instead of a dropdown menu as they were previously. Here is one example, engraving style on this page: https://thepaisleybox.com/shop/accessories/home/cutting-boards/round-wood-marble-cutting-board/
(7) all prices and buttons are in red instead of the pink they were previously
(8) the ‘customers also purchased’ feature on each of the product page has text that runs together. It was not like this previously

MOST PROBLEMATIC – when I put an item in my cart and then go to the cart page, there’s nothing there. The checkout page also takes me to a blank page.

[csulls36]

Hi – did you receive my last message? Concerned because no customers can check out …

[csulls36]

Hello – this is my third message. Can you please reply? The updates you made essentially make the website inactive, as no customers can get to their cart or checkout page. I need an update please.

[Supporter]

Oh sorry, our technical department is checking your issue again and will fix them soon.

[csulls36]

This reply has been marked as private.

[csulls36]

Hello – can you please assist with this?

[Supporter]

We do not make any changes to your account.
The previous account you provided is no longer accessible

[Author]

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