Viewing 9 posts - 16 through 24 (of 24 total)
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  • #6450
    Avatargeorge
    Supported

    Hey Support,

    Firstly thank you for replying and helping me out.
    I purchased the pro version of the plugin but am having a few issues i will show you some screenshots:

    colours-in-categorie-page
    first problem is the coulour swatches in the category pages show outside of the product container and also behind.

    colour-on-mega-menu
    second problem is that the colour swatches on the mega menu display outside of the menu.

    related-products
    the third problem i am having is on the single product pages, the related products that display underneath shows like 10-15 products on each one, where can i adjust this to show less products?

    Thanks in adnvance,
    George

    #6453
    Avatargeorge
    Supported

    Hey support,

    Firstly id like to thank you for helping me out.
    I purchased the pro version but am having some issues so i will share some screenshots with you:

    The first issue i am having is the colour swatches on the product category pages showing outside of the product container and also behind. https://ibb.co/G9hqgdT

    The second issue is the colour swatches on the mega menu display outside of the menu container: https://ibb.co/SRmVWNb

    The third issue i am having is on all single product pages underneath the product where it displays the related products, it shows about 10-15 products on each where i would only like to display about 4, where can i adjust this?

    Thanks in advance,
    George

    #6467

    Hi,

    Enabling the Variation Swatches for WooCommerce feature on the archive page or shop page makes the page load very heavy and time consuming. I think you should consider using this feature on the Shop page and Archive product page.

    #6471
    Avatargeorge
    Supported

    hey support,

    This is not answering my questions, also you had told me i must purchase the pro version to do this and now after i purchased it you are telling me to not do it as it will make the site heavy? Also you havnt answered my issues please let me know if you didnt understand so i can further explain them. I have attached images to try make it as simple as possible on my previous comments.

    Also anything i customise in this the woocomerce appearance settings as i will show you in the screenshot, goes back to how it was before me updating everytime i leave from the settings page. https://ibb.co/QjjkpZW

    Thanks in advance,
    George

    #6472
    Avatargeorge
    Supported

    i would also like to move the title/price outside of the product box like it is shown on your theme demo as it makes the product box very large. https://ibb.co/PY9qnwS

    #6473
    Avatargeorge
    Supported

    I opened a ticket with Getwoo team that has the plugin for the swatches just incase the error is coming from there end.
    They replied with this https://ibb.co/ky5gPcv

    Please if possible make the swatches compatible with the theme as my client really wants to have this feautre. Also he mentioned that the theme has a console error.
    Link for console error: https://prnt.sc/WkioYotnZERu

    #6481
    This reply has been marked as private.
    #6492
    Avatargeorge
    Supported

    Hey support,

    Really aprreciate you taking the time to fix those problems thank you.

    Id like for you to fix the console errors i am getting on the product catalog and single product page as shown in the images below:
    product catalog
    product-catalog-console-error

    product page
    product-page-console-error

    Also i have another issue with the color swatches, In the product catalog page, the filter by color option is super slow. If i select 2 colours together it is even slower. This i beleive is from the theme as i have used this plugin with many different themes and never had this issue: https://ibb.co/brWM4sD

    On mobile it take much much longer also.

    Thanks in advance,
    George

    #6507

    Hi you,

    #1. Bug js: I fixed this issue, please recheck.

    #2. This error is caused by too many queries in the data filtering process, along with a very slow response from your server.
    Please check and upgrade your server for faster data processing

Viewing 9 posts - 16 through 24 (of 24 total)

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