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  • #3796
    Support Expired

    The installer is not working. This should not be the case with a brand new theme. We’re under a time restraint with clients so we don’t have the time to deal with bugs or glitches. The installer gets to the “import content” frame and freezes. It won’t upload the data. We’ve tried 5 times, and checked all other possibilities. It’s not working. If this can’t be remedied quickly we’ll have to ask for a refund.


    Hi there,

    We apologize for this inconvenience. We are updating and waiting for Envato’s moderation. When the process is complete, the system will send you an email notification. I think about 20 minutes.
    Or you can provide wp-admin. We will install the version and import sample data for you

    Thanks and have a nice day!

Viewing 2 posts - 1 through 2 (of 2 total)

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