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Viewing 7 posts - 1 through 7 (of 7 total)
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  • May 15, 2024 at 12:07 pm #11917
    Avatartina871223
    Support Expired

    Hello,
    After I downloaded the latest version of the theme and updated it, my wordpress backend cannot be opened. and I didn’t receive any messages in my admin email inbox. What is the reason? Could you please help me take a look?
    https://prnt.sc/0WQBDYS4STGJ

    Thank you so much

    May 15, 2024 at 12:59 pm #11918
    Avatartina871223
    Support Expired

    And the webpage cannot be opened.
    such as:
    https://prnt.sc/qKHSwKhbzdI3

    May 15, 2024 at 10:53 pm #11922
    SupporterSupporter

    Hello,

    Please send the FTP account or Cpanel account for me, I will check and try to help you.

    May 16, 2024 at 8:15 am #11926
    Avatartina871223
    Support Expired
    This reply has been marked as private.
    May 17, 2024 at 12:36 am #11932
    SupporterSupporter

    I fixed this issue, please recheck your site.

    May 17, 2024 at 8:23 am #11933
    Avatartina871223
    Support Expired

    Yes. Thank you so much. but now could you please help me update the theme to the latest version?

    https://prnt.sc/gsnrZQZUF-RD

    Thank you again

    May 17, 2024 at 11:32 pm #11934
    SupporterSupporter

    Please recheck: https://prnt.sc/CbVjChyECK3f

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