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Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 9, 2022 at 11:36 pm #5241
    Avatarbasedoecommerce
    Support Expired

    Hi, how are you?

    We have two sites with organey theme + Slider Revolution. On the first site, the slider exhibition mobile its ok. The Second site have the same Slider revolution settings from first site, but the mobile exhibition is cropped.

    We have set widht 800px and weight 500px, but on mobile exhibition the widht is smaller than 800px.

    First site (not cropped): https://ibb.co/CP9DMDQ
    Second site: https://ibb.co/4Y12J5h
    Layout settings rev slider: https://ibb.co/vYzz5Kd

    * Video that demonstrates the correct width at the beginning of the load, however, after a few seconds the image is cropped
    https://streamable.com/mqod7m (low fps, sorry)

    There is something on elementor or in the theme that reduce the width on mobile slider?

    Thank You!
    Kind Regards

    February 9, 2022 at 11:47 pm #5251
    SupporterSupporter

    I have resized it on mobile for you to see the best image, please recheck.

    February 10, 2022 at 12:34 am #5255
    Avatarbasedoecommerce
    Support Expired

    Hi,

    Thank you for your answer, but we continue with the problem.
    On desktop chrome mobile view and smartphone chrome browser.

    Smartphone browser: https://ibb.co/Q6Myw1M

    we already clean the site cache and try to open on incognito mode.

    Thank you!

    February 10, 2022 at 11:50 pm #5268
    SupporterSupporter

    I have just fixed this issue, please recheck

    February 11, 2022 at 1:10 am #5276
    Avatarbasedoecommerce
    Support Expired

    Hi.

    Thanks for the answer. It has indeed improved but the image is still cropped. We added the same banner as mariaejoaobb.com.br so you can have another parameter (Third slide).

    On mariaejoabb.com.br it is correct.
    Could you check again?

    If I need to make any corrections, please let us know.

    Thanks!

    February 11, 2022 at 11:14 pm #5285
    SupporterSupporter

    HI again,

    The image size in the 2 sliders is not the same, your image has a rather large length/width ratio. On mobile devices, so that the image is not cropped, the image height will have to be reduced, then the slider image will be quite small. I adjusted the photo to be the most appropriate size possible.

    February 12, 2022 at 12:32 am #5290
    Avatarbasedoecommerce
    Support Expired

    Hi
    I apologize for still not understanding the problem and keep asking. Please kindly explain it to me again.

    I don’t understand why if we have two sites, with the same theme, the same slider plugin, the same slide settings and the same image dimensions on both sites, the image display is different.

    I saw that an image was 801×498. I resized it to 800px width x 500px height. Therefore, it is the same as the site mariaejoaobb.com.br (organey theme + Rev Slider).

    OBS: I changed to 800×500 on Rev Slider again (same on mariaejoaobb.com.br)

    Next I will send you the login of the first site so that you can check what is different and then apply it to lojacriativamente.com

    Thank You!

    • This reply was modified 2 years, 10 months ago by Avatarbasedoecommerce. Reason: Wrong url
    February 12, 2022 at 12:33 am #5291
    Avatarbasedoecommerce
    Support Expired
    This reply has been marked as private.
    February 13, 2022 at 12:39 am #5309
    SupporterSupporter

    I tried importing the slider from that website to yours, but the image is still cropped. Maybe we lost the config or because a certain plugin has resized the image on the mobile screen.
    I tried to resize the slider display on mobile so that it doesn’t affect much when cropped, I think it’s fine: https://prnt.sc/26ujia1

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