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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 2, 2024 at 7:11 am #11236
    Avatarb4sti1ra
    Support Expired

    Hello, I have many problems with Elementor, I see these issues on my website :

    Warning: Undefined array key “column_mobile” in /home/naturaliwu/www/wp-content/themes/organey/includes/elementor/widgets/product.php on line 1066

    Warning: Undefined array key “column_tablet” in /home/naturaliwu/www/wp-content/themes/organey/includes/elementor/widgets/testimonial.php on line 1203

    Warning: Undefined array key “column_mobile” in /home/naturaliwu/www/wp-content/themes/organey/includes/elementor/widgets/testimonial.php on line 1204

    Warning: Undefined array key “column_tablet” in /home/naturaliwu/www/wp-content/themes/organey/includes/elementor/widgets/brand.php on line 728

    Warning: Undefined array key “column_mobile” in /home/naturaliwu/www/wp-content/themes/organey/includes/elementor/widgets/brand.php on line 729

    Moreover, I can’t view the site on my mobile…

    Do you have any idea where does the problem come from please ?

    January 2, 2024 at 10:17 pm #11237
    SupporterSupporter

    I fixed this issue, please recheck your site.

    January 2, 2024 at 10:20 pm #11238
    Avatarb4sti1ra
    Support Expired

    Thank you very much, what was the problem ?

    January 3, 2024 at 9:44 pm #11243
    SupporterSupporter

    Config columns has not been installed on tablet and mobile, I have reinstalled it for you

    January 5, 2024 at 4:37 am #11254
    Avatarb4sti1ra
    Support Expired

    Ok, will it keep it when I update the theme in wordpress appearance menu ?

    Thanks

    January 6, 2024 at 12:50 am #11256
    SupporterSupporter

    Currently I am fixing it directly in your main theme, please do not update during this time.
    We will check and update in the upcoming version

    February 14, 2024 at 2:39 pm #11421
    Avatarb4sti1ra
    Support Expired

    Hello,

    I encounter 2 problems :

    – Recently, product images of my shop no longer load when I use products tabs on my home page or the other : https://www.natural-innov.com/la-gamme/

    – Can I update the theme now because you fix some problems due to many problems with Elementor when I’ve installed it at the beginning.

    Thanks

    February 14, 2024 at 2:55 pm #11422
    Avatarb4sti1ra
    Support Expired

    Sorry, my first problem with the product image is solved (plugin conflict), but what about the theme update, can I update safely my theme without losing the settings you have made ?

    February 15, 2024 at 11:55 pm #11452
    SupporterSupporter

    In case the website is still operating normally, you do not need to update the theme

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