Page 4 – HelpDesk

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November 7, 2024 at 9:16 pm in reply to: MOBILE UI ISSUE (ANDROID) #12791

Supporter

Hi,
Please check the username and password again; we are unable to log in to wp-admin

Thanks

November 4, 2024 at 10:28 am in reply to: Header and Footer no works! #12782

Supporter

Hi,
Please provide us with wp-admin access, and let us know exactly which words or phrases you’d like to change. We’ll make the updates for you

Thanks

November 4, 2024 at 10:27 am in reply to: Issue with Elementor Not Loading on KOSI WordPress Theme #12781
Supporter
This is a common issue. Please try resetting the permalinks in WordPress by following these steps:
1. Go to your WordPress dashboard.
2. Navigate to Settings > Permalinks.
3. Select any structure (or just keep your current one), and click Save Changes.
This simple step often resolves the issue. Let us know if it helps
November 4, 2024 at 10:22 am in reply to: MOBILE UI ISSUE (IOS) #12780

Supporter

Hi
We’re currently unable to log in to your wp-admin. Could you please check and verify the username and password? Thank you!

November 4, 2024 at 10:22 am in reply to: MOBILE UI ISSUE (ANDROID) #12779

Supporter

Hi
We’re currently unable to log in to your wp-admin. Could you please check and verify the username and password? Thank you!

October 31, 2024 at 3:19 pm in reply to: After editing site with Elementor site si compleatly breaked #12773

Supporter

Hi
We’ve made some adjustments, and your website is now functioning normally.

Thanks

October 31, 2024 at 3:15 pm in reply to: Slider not imported #12768

Supporter

Hi there,
We have resolved the issue for you. Please check and let us know if you encounter any further issues

Thanks

October 31, 2024 at 2:45 pm in reply to: missing bg images #12767

Supporter

Hi
Due to changes in Elementor’s structure, we have made updates, and you will not encounter this issue in the future.

THanks

October 31, 2024 at 2:44 pm in reply to: none of my product images are loading. I have renewed my support on themeforest. #12766

Supporter

Hi
We apologize for the delay in our response due to network issues. We have updated your wishlist as requested. Thank you for your understanding.

Thanks

October 31, 2024 at 2:23 pm in reply to: I can’t upload the theme #12765

Supporter

Hi there,
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error

Thanks

October 28, 2024 at 3:47 pm in reply to: general dubts #12749

Supporter

Hi
-We have update theme for you

-To translate your website, you can use the Loco Translate plugin.

Loco Translate

Thanks

October 28, 2024 at 3:21 pm in reply to: missing bg images #12748

Supporter

Hi there,
We have fixed your problem

THanks

October 28, 2024 at 10:18 am in reply to: Can not edit the head3 with elementor #12747

Supporter

Hi there,
We have fixed

Each time you update Elementor and cannot edit the header and footer, please flush the permalinks. (Settings > Permalinks then click “Save Changes” )

Thanks and have a nice day!

October 28, 2024 at 10:15 am in reply to: Theme demo import and license key #12746

Supporter

Hi

We have set it up for you. To change the homepage to your preferred option, you can go here to select and install: https://www.topparts.no/wp-admin/themes.php?page=merlin&step=content.

Thanks and have a nice day!

October 24, 2024 at 9:46 am in reply to: WooCommerce file update #12736

Supporter

Hi
Your issue has been resolved, please check again

Thanks
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